Privacy Policy

Ox99 Privacy Policy — Our Commitment to Protecting Your Information

Your personal information is completely secure at ox99. What data we collect, why we collect it, and how we keep it safe — everything is explained here in plain, straightforward English. Nothing is hidden.

Last Updated: January 2026
SSL 256-bit Encryption
No Sale of Data to Third Parties
Language: Bengali (Bangladesh)
Our Commitment

How ox99 Protects Your Privacy

Six core pillars of our Privacy Policy — the foundation of how we protect your information.

SSL Encryption Protection

All your data is protected with 256-bit SSL encryption. From login to payment, every transaction is completed through an encrypted channel.

Minimal Data Collection

Only necessary information is collected. ox99 never requests or stores unnecessary personal data.

No Third-Party Sharing

Your personal information is never sold or transferred to advertisers or third parties. That is our commitment.

Secure Data Storage

All data is stored on secure servers. Regular security audits and penetration testing are conducted to ensure there are no vulnerabilities.

Right to Erasure

You can request deletion of your personal information at any time. Our support team will action your request within 72 hours.

Marketing Opt-Out

You can unsubscribe from promotional emails or SMS at any time. Your preferences will always be respected.

Last Updated: January 2026 | Effective Date: 1 January 2026

1. Information We Collect

We collect certain information when you create an account or use the ox99 platform. This Privacy Policy clearly explains what data is collected, why, and how. We believe transparency is the best protection.

Ox99 collects two types of information — what you provide directly and data generated automatically as you use the platform.

Data Type Example Collection Method
Identity Information Full name, date of birth, national ID number Registration Form / KYC
Contact Information Mobile number, email address Registration Form
Financial Information BKash/Nagad number, transaction history Deposit/Withdrawal Process
Device Information IP address, browser type, operating system Automatic (logs)
Gaming Information Betting history, wins/losses, session duration Platform Activity
Cookie Data Session token, preference settings Cookies / Local Storage

Please Note: We never ask for information we do not need. Only the minimum data required to manage your account or meet legal obligations is collected.

2. Purpose of Data Use

Ox99 uses the information it collects only for specific, defined purposes. Your data is never used for anything else without your consent. Below is a detailed breakdown of how your information is used in relation to this Privacy Policy.

  • Account Creation and Management: To verify registration and login, and to ensure account security.
  • Payment Processing: To process deposits and withdrawals and maintain transaction records.
  • KYC Verification: To verify your identity and prevent financial fraud.
  • Customer Support: Stored information is used to resolve your complaints or queries.
  • Responsible Gaming: To monitor gaming habits and help prevent excessive play.
  • Promotions & Bonuses: To show you relevant offers based on your preferences (only with your consent).
  • Legal Obligations: To comply with Anti-Money Laundering (AML) laws and other regulatory requirements.
  • Platform Improvement: To analyse user experience and improve service quality.

Important: Your data is never shared with third parties for advertising purposes. ox99 does not share personal data with any ad networks.

3. Data Storage & Security Measures

Ox99 stores all your data on secure servers with high-grade security measures. Our systems meet industry standards and are regularly audited by independent third-party reviewers.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Data Encryption: Stored data is protected with AES-256 encryption.
  • Firewall & DDoS Protection: Servers are protected against unauthorized access and attacks.
  • Two-Factor Authentication (2FA): An added layer of security for your account.
  • Data Retention Period: Active account data is retained while the account is open. After closure, it may be kept for up to 5 years to meet legal requirements.
  • Security Breach Notification: In the event of a data breach, affected users will be notified within 72 hours.

ox99 servers undergo regular penetration testing and vulnerability scanning. We make no compromises when it comes to security.

4. Cookies & Tracking Technologies

Ox99 uses cookies and similar tracking technologies on its website and app to make your browsing experience smoother and more personalized. Some features may not work correctly without cookies.

  • Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
  • Functionality Cookies: Remembers your language preference, theme settings, and other personal preferences.
  • Analytics Cookies: Used to analyse platform usage patterns and improve our services.
  • Session Cookies: Automatically deleted when the browser is closed.
  • Persistent Cookies: Stored on device for a defined period.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain platform features.

5. Information Sharing with Third Parties

Ox99 does not sell your personal information. Limited data may be shared with trusted partners solely to deliver specific services, and strict confidentiality agreements are in place for every such arrangement.

  • Payment Provider: bKash, Nagad, Rocket — only the information required to complete transactions is shared.
  • KYC Service Provider: Secure third-party services are used for identity verification.
  • Game Provider: Only minimal gaming data is shared for Live Casino or slots games.
  • Law Enforcement Agencies: Information may be disclosed in response to a court order or legal obligation.
  • Security Investigation: Information may be shared with regulatory authorities in connection with fraud or money laundering investigations.

All third parties working with ox99 are required to comply with our privacy standards. Any breach of contract results in immediate termination of the partnership.

6. Your Privacy Rights

By using the ox99 platform, you are entitled to the following rights. You may exercise any of these rights at any time under this Privacy Policy.

  • Right to Access: You have the right to request details on what information ox99 holds about you.
  • Right to Rectification: You may request correction of any inaccurate or incomplete information.
  • Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
  • Right to Object to Processing: You may object to your data being used for marketing purposes.
  • Data Portability: You may request a copy of your information in a standard, portable format.
  • Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise any of the rights above, please contact our support team. We will respond to your request within 30 days. Certain data may need to be retained for a specified period due to legal obligations.

7. Protection of Minors' Data

Ox99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

If you are aware that a minor has created an account on ox99, please notify our support team immediately.

8. Changes to the Privacy Policy

Ox99 may update this Privacy Policy from time to time. For significant changes, registered members will be notified in advance via email or a notice posted on the platform.

Continued use of the platform after an updated privacy policy is published will be considered acceptance of the new policy. We recommend checking this page regularly. The date of each version is shown at the top of the page.

We will provide at least 7 days' notice before making any major changes to the Privacy Policy. Urgent security-related updates may take effect immediately.

9. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us directly. ox99's dedicated privacy team is ready to resolve your issue promptly.

  • Email: [email protected]
  • Live Chat: Click the chat icon in the bottom-right corner of the platform
  • Response Time: General requests — 24 hours; Privacy-related requests — 30 days
  • Language: Support is available in both Bengali and English

We take every complaint seriously and work toward a fair resolution. Protecting your privacy is our top priority.

Get Started Today

Done reading the Privacy Policy? Join ox99 now — your information is completely safe.

Your personal data at ox99 is protected with the highest level of security. Enjoy gaming with confidence, backed by SSL encryption, a strict privacy policy, and transparent data management. Register in just 2 minutes.

Frequently Asked Questions

Privacy Policy — Frequently Asked Questions

Never. ox99 does not sell your personal data to third parties under any circumstances. Only the minimum necessary information is shared with trusted partners for specific services such as payment processing or KYC verification.

Active account data is retained for as long as the account remains active. After account closure, data may be kept for up to 5 years as required by legal obligations, after which it is permanently deleted.

Yes. You can request deletion of your data at any time. However, certain information may need to be retained for a specified period due to legal obligations. To submit a request, email [email protected] or contact us via Live Chat.

No. ox99 only contacts you regarding important account-related matters. If you prefer not to receive promotional messages, you can easily opt out via your account settings or by contacting our support team.

Yes, completely secure. All payment information is protected with 256-bit SSL encryption. ox99 does not store any payment card numbers or PINs. Transactions via bKash or Nagad are processed directly through their respective payment gateways.

Disabling essential cookies may affect login and session functionality. Turning off analytics and marketing cookies will not cause any issues — it will simply reduce the level of personalized experience.
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